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Hi, James Vickery from I Know IT and thanks for tuning in to our Legal Tech Tips.

Voice Over IP has been available to law firms for many years now, but it wasn’t off to a good start and has earned itself a bit of a reputation for poor quality calls, dropped calls and hidden costs but Voice Over IP or “VoIP” has evolved and many firms are looking to take advantage of the benefits.

So should your law firm consider Voice Over IP to replace your current phone and conferencing systems?

We think there are some great reasons to explore Voip – for example if your firm is considering a traditional phone system the upfront costs tend to run in to the several thousands. Most VoIP systems allow you to get up and running on a per user basis with few, if any upfront equipment costs. Furthermore, if you have multiple offices or you are considering multiple offices, VoIP allows you to make free calls amongst your offices and that can have a dramatic impact on your telephone call costs.

Voice over IP is particularly advantageous because of your ability to select from a number of low cost call providers who aren’t restricted to the likes of the major carriers like Telstra or Optus.

Call cost savings are the tip of the iceberg. VoIP enables flexibility in how your system is programmed and modern systems allow you to ‘hot desk’ and carry the same phone extension even if you want to take a handset home with you or work from someone else’s office.

Like any major IT decision, you need to consider the bigger picture. VoIP does require a reliable internet connection and a good quality internal network. More importantly, your phone system is such a critical technology that you’ll want to know who you can contact if the system isn’t functioning correctly.

Our firm, I Know IT specialises in IT and telecommunications for law firms. So if you’re just looking for some advice or considering upgrading your phone system to VoIP we would be more than happy to talk to you and provide some further information.

Simply give us a call at 1800 456 694 and our team will be ready to assist.

Thank you.


About the Author: James Vickery is the founder and CEO of I Know IT, a transformative IT services provider. James connects law leaders to their strategy through technology with a firm belief that lawyers must re-enter their profession as innovators, thinking and acting as technology companies do in order to survive, compete and prosper in a digital economy.

James enables this new way of thinking and executing through consulting, coaching and delivery of technology solutions to Australian and international organisations. .

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